Knowledge base
Frequently asked questions.
Quick answers to the questions we hear most. Don't see yours? Call us or send a message.
Service
What areas do you serve?
Service
What areas do you serve?
We deliver to offices and businesses across Sioux Falls, eastern South Dakota, northwest Iowa, and southwest Minnesota.
Service
How fast is service when something goes wrong?
Service
How fast is service when something goes wrong?
Most service calls are handled the same business day. If a brewer is down longer, we provide a loaner so your team is never without coffee.
Equipment
Do I have to buy the brewer?
Equipment
Do I have to buy the brewer?
Usually no. We offer free use of commercial brewers when you purchase coffee and supplies from us. Equipment is installed and maintained by our team.
Equipment
Which brewer is right for my office?
Equipment
Which brewer is right for my office?
It depends on team size and how people drink coffee. Single-cup like Keurig is great for small or executive teams; airpot brewers serve mid-volume; thermal and bean-to-cup machines fit busier offices. We’ll recommend the right one.
Delivery
How often do you deliver?
Delivery
How often do you deliver?
Most offices are on weekly or bi-weekly schedules. We’ll set a cadence that fits your usage so the breakroom never runs out — and you’re not overstocked.
Delivery
Can I add items between deliveries?
Delivery
Can I add items between deliveries?
Yes. Call or email us and we’ll get you what you need on the next route or sooner if urgent.
Billing
Is there a contract?
Billing
Is there a contract?
We keep agreements simple and clear. Most clients are on flexible, no-pressure terms — we keep your business by earning it.
Billing
How does pricing work?
Billing
How does pricing work?
Pricing depends on the products and equipment you choose. Request a quote and we’ll send a transparent breakdown.
Service
Do you carry decaf and specialty roasts?
Service
Do you carry decaf and specialty roasts?
Yes — including Caribou and other top brands. We can match your team’s preferences across regular, decaf, and specialty.
